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Refund & Exchange Policy
š At Case Candy, we want you to be completely satisfied with your purchase. If you're not happy, we're here to help.
ā¼ļøā¼ļøNO RETURNSā¼ļøā¼ļø
Due to the handmade and custom nature of our products, we do not accept returns for:
- Change of mind
- Incorrect size chosen by customer
- Normal wear & tear
- Minor imperfections over time
ā¼ļøALL SALES ARE FINALā¼ļø
š Exchanges
We only accept exchanges if your item arrives damaged DURING shipping.
To be eligible for an exchange:
- You must contact Case Candy within 48 hours of delivery.
You must provide:
- Clear photos/videos of the damage
- Photos of the original packaging
The damage must affect the case function NOT cosmetic preferences.
Once approved, we will:
- Replace the item
OR
- Issue a full refund
Questions?
If you have any questions, please contact us
casecandyy@yahoo.com